You might have read that I was one among the early bird owners of defective Nokia 5800 Xpressmusic phones.
It all started with an earpiece problem which I didn’t notice much for ten days and was thinking that it was a network issue, but those speakers were defective.
I realized its hard to maintain a touch screen like what Nokia 5800 has and prevent it from scratches. My phone developed scratches.. I ordered a set of scratch guards from dcmugen store in ebay to protect my Nokia 5800 Xpressmusic phone from further scratches.
I got my earpieces fixed (replaced) and everything looked to be fine, but it was beginning of another set of issues. I updated my firmware to version 20 from 11. That was around the time I fixed my defective earpieces at Nokia care. Now what happened, the display used to get blank at times while in use and I have to switch off and on my key guard switch to get the display back. This too I didn’t realize as a big issue, but another issue was the menu colour in my Nokia 5800 used to change while in use for 3-5 seconds and used to get back to normal. This was an irritating thing on a phone I bought paying a very high price.
My phone was about 2 months old then, I waited for the version 21 update to see whether it fixes the problem, but it didn’t. I tried all other things I could do like doing a soft reset and formatting the C drive of phone.
This is when I concluded that my phone has a hardware issue, and not a software issue. I decided to take it Nokia care again. It was 10 days back. The next day I got a call from Nokia Care to come and collect my phone. I went there, but withing my initial 10 minute inspection, I found a blank screen again and the phone was again taken back for servicing. I waited further, but yesterday they confirmed that I am getting a replacement handset in the place of the defective one.
They didnt provide me a sealed box, instead a new one with my old battery in it. I am writing this review after using it for a day and I feel more relieved for now.
Thanks again to Nokia Care, but Nokia should have taken more care while releasing their first ever touch screen phone which incidentally happened to be my first Nokia phone 🙁
My adice to fellow Nokia 5800 users
- Within warranty, do not try to experiment with your phone. There are many tricks around for repairing the issues such as varying valumes in earpieces. You do it yourself, you are breaking the warranty. Nokia will not answer your questions for free afterwards.
- As far as possible try to go to a main Nokia Care centre with a phone which is within warranty, they would have got better experience with this set than a guy sitting in a shop at the corner of your road.
- Try to use a scratch guard for your phone if you are concerned about keeping the screen scratch less.