Those who have used it, know it..
Well, I am a customer of Airtel for Mobile, Home phone and Broadband, what left is the DTH which I will be owning soon. By the way the reason for this post is to express the service quality of Airtel and comparing it with other operators I have been a customer in the past.
My Airtel Broadband wasn’t working today, I noticed frequent disconnection – the modem was negotiating connections too frequently which was quite unusual on Airtel Broadband. First I suspected my UPS, on which I had connected my modem and router, it was an old UPS, which I use only for modem and router in order to get broadband even during powercuts! Well this works with Airtel and other providers who offer broadband on telephone line (say BSNL).
After wasting some time, I thought there could be some problem with the Airtel telephone line itself. I picked up my phone receiver only to hear noise and not dial tone. So conclusion – the line had some sort of issue. I called up Airtel customer care in Bangalore on the number 080 – 4444 4121 to report the issue. I made the complaint registration at 1:15 pm, kept the receiver, got ready to start to office. 1:40 pm I have the Engineer from Airtel checking the junction box in front of my home!!
Just 25 minutes, can you expect any other responding to your complaints faster than this? I am over 100% sure, they are yet to be born. I am still a customer of BSNL landline, for such complaints if I am lucky I can see a technician checking it next day, and probably will be rectified soon after some bribing. I was a customer of Tata Indicom VSNL’s broadband and have see worst service a provider can give to customer, its a fact that Airtel has kept high standards in resolving complaints from customers.
There are some complaints from few that Airtel charges heavy for their services, but buddy you cannot get high quality for a cheaper price always. Hathway provides internet very cheap – damn cheap, but if power goes, your internet is down. Hathway’s internet is through cable, which transmits TV channels too, so one booster burns on the way or not powered, internet is down.
I use Airtel internet to make use of the option of working from home, because its a connection I can trust when there is some emergency task is being handled away from office.
My point is, if you are serious about your broadband connection, use Airtel – else use any other provider but only expect it to work at their will, not based on your requirement.
I am not an employee of Airtel, Airtel doesn’t need someone to make fake statements about their service, if you have used it yourself, you will be in line with my comments above.
Hope others try to learn from Airtel !
Hello,
I was looking at buying a UPS for my modem and router in order to ensure uninterrupted internet connection for work reasons. and hence was wonderign how did u go about it. What UPS (brand, wattage etc) did u buy. What extra accessories do I need to get? And more importantly where did u purchase ur UPS and accessories from??
TIA
Bala
Hi Bala,
I bought Microtech UPS (dual battery 800VA) which costs about 2500 in Bangalore. This gives me over 2 hours of backup for my modem (Beetel Modem from Airtel) and Wifi router (Netgear). Purpose of my UPS wasn’t purely for modem and router, it was for my PC but since I work on my laptop for official work, it will be used for modem and router for that time.
You can buy a UPS depending on the backup time you may need. Nowadays a 600VA Microtech UPS costs about 1300 Rs and can give above 1 hr of backup for modem and router.
There is no need of additional accessory, just plug the power adapters of modem and router into the output of UPS and enjoy continuous internet usage on your laptop (of course with good battery backup)
Please let me know if you need any further info
What about their Mobile service. Heard its deteriorating?
Have a good impression about Vodafone, but my BlackBerry is network locked so was wondering if buying Airtel would be worth it.